Terms and Conditions
1. Introduction
Welcome to SDRstore! These detailed terms and conditions describe the rules and regulations governing the use of our website, https://www.sdrstore.eu. By accessing or using our site, you agree to comply with and be bound by these terms.
2. Business Information
- Business Name: SDRstore
- Contact Email: [email protected]
3. Online Presence
SDRstore operates exclusively online, providing a platform for purchasing electronics from various distributors. Please read these terms carefully before using our services.
4. Products and Services
4.1 Product Descriptions
We strive to provide accurate and up-to-date product information. However, SDRstore does not guarantee that product descriptions or other content on the site are complete, reliable, current, or error-free.
4.2 Prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product without notice.
4.3 Orders
By placing an order through our site, you agree to provide accurate and complete information. SDRstore reserves the right to refuse or cancel orders at our discretion.
4.4 Availability
The availability of products on our site is not guaranteed. We may limit or cancel quantities purchased per person, per household, or per order.
5. Delivery and Shipping
5.1 Shipping Policy
Please refer to our Shipping Policy for information on shipping methods, delivery times, and associated costs.
5.2 International Shipping
SDRstore can ship products internationally. However, customs duties and taxes may apply, and customers are responsible for these additional costs.
5.3 Delays
SDRstore is not responsible for shipping or delivery delays beyond our control, including but not limited to customs processing.
6. Returns and Refunds
6.1 Return Policy
Please refer to our Return Policy for information on returns, exchanges, and refunds.
6.2 Condition of Returned Products
Returned products must be in their original condition, unused, and in the original packaging.
6.3 Refunds for Unaccepted Deliveries
If a customer fails to accept delivery of their order and the package is returned to us, the following policy applies:
- For orders of significant value (as determined at SDRstore's discretion), we reserve the right to issue store credit equivalent to the order value instead of a monetary refund.
- This policy does not apply to orders refused due to legitimate delivery issues, such as damage during transit, which will be handled on a case-by-case basis.
7. Order Issues Resolution
7.1 Notification
If there is an issue with fulfilling an order due to external factors, such as changes in customs regulations, we will promptly notify the customer through the order communication chat with resolution options, which may include:
- Store Credit: Offering a store credit for the full purchase value.
- Refund: Issuing a refund to the original payment method.
7.2 Automatic Resolution Policy
If we do not receive a response from the customer within 10 days of our initial communication regarding the order issue, the following policy will apply:
- The full purchase value will be credited to the customer's account via a gift card.
- Once the gift card is issued, the customer will no longer be eligible to request a refund to their original payment method.
8. Privacy Policy
Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Taxes
SDRstore is not responsible for any import taxes or other taxes imposed outside our store. Customers are solely responsible for any taxes associated with their purchases.
10. Fraud Prevention
10.1 Zero Tolerance
SDRstore has a zero-tolerance policy for fraudulent activities.
10.2 Reporting
Any suspected fraudulent activity will be reported to the relevant authorities.
11. Changes to Terms
11.1 Notification
We reserve the right to modify or replace these terms at any time. Changes will be effective upon posting on our site.
11.2 Your Responsibility
It is your responsibility to review these terms periodically for changes.
12. Intellectual Property
The content on our site, including but not limited to text, graphics, logos, and images, is the property of SDRstore and is protected by copyright and other intellectual property laws.
13. Limitation of Liability
SDRstore is not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from the use of our site or the purchase of our products.
14. Governing Law
These terms and conditions are governed by and interpreted in accordance with the laws of Romania, Europe, without regard to conflict of law provisions.
15. Dispute Resolution
Any disputes arising from or related to these terms will be resolved through arbitration in accordance with the rules of the International Commercial Arbitration Court. The arbitration decision will be final and binding.
16. User Accounts
16.1 Account Responsibility
Customers are responsible for maintaining the confidentiality of their account information, including the password, and for all activities that occur under their account.
16.2 Account Termination
SDRstore reserves the right to terminate accounts, edit or remove content, and cancel orders at our discretion.
17. Payment Terms
17.1 Payment Methods
We accept various payment methods, which are listed on our site. All payments must be received in full before products are shipped.
17.2 Payment Security
We use secure payment gateways to process transactions. However, SDRstore is not responsible for any breaches that occur outside of our control.
18. Warranties and Disclaimers
18.1 No Warranty
The products and services provided by SDRstore are offered "as is" without any warranty, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
18.2 Manufacturer's Warranty
For some products, only the manufacturer's warranty is available. SDRstore does not offer additional warranties.
18.3 Limitation of Liability
SDRstore's liability is limited to the maximum extent permitted by law. We are not responsible for damages exceeding the amount paid by the customer for the product or service in question.
19. Indemnification
19.1 Customer Agreement
Customers agree to indemnify, defend, and hold SDRstore, our officers, directors, employees, agents, and third parties harmless from any claims, losses, liabilities, and expenses (including reasonable attorney's fees) arising from or related to the use of our site or the violation of these terms.
20. Electronic Communications
20.1 Consent
By using our site or sending emails to us, you are communicating with us electronically. You agree to receive communications from us electronically and that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
21. Force Majeure
21.1 Definition
SDRstore is not responsible for any delay or failure in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, strikes, floods, earthquakes, lockdowns, and other natural disasters.
22. Severability
22.1 Clause Applicability
If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to be in full force and effect.
23. Entire Agreement
23.1 Scope of Agreement
These terms and conditions constitute the entire agreement between you and SDRstore regarding the use of our site and the purchase of our products. They supersede and replace any prior agreements, understandings, or arrangements.
24. Termination
24.1 Termination Rights
SDRstore may terminate or suspend access to our site or services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of these terms.
25. Prohibited Conduct
25.1 Defamatory Statements
SDRstore does not tolerate defamatory or malicious statements about our company, staff, or products. We reserve the right to take appropriate legal action against individuals or entities making defamatory claims that harm our reputation.