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Returns and Exchanges

Policy on Returns and Exchanges

Pack Items
1 Pack all items in their original packaging. Items bought as sets must be returned as sets.
Return Request Form
2 Fill in the return request form attached to your order or available on our website.
Sales Check
3 Attach a copy of the sales receipt or proof of purchase.
Return Address
4 We will send you the return address via email once we receive your return request.
Notify Us
5 After you have sent the parcel, please inform us by sending an email to [email protected].

Eligibility for Return or Exchange

Defective or Damaged Items

We accept returns only for defective, damaged, or non-working items. To be eligible for a return:
  • Contact us within 10 (ten) calendar days of receiving the item to report the defect.
  • Ensure items are in their original packaging with all labels intact.
  • Submit a copy of the proof of purchase and fill in the return request form.
  • Return shipping costs for defective items will usually be covered by us. However, in certain circumstances, you may be responsible for return shipping.
  • We may request video demonstrations of the issue to assess the problem before processing your return.
  • Each refund request is thoroughly checked to ensure legitimacy.
  • Fraudulent return requests may be reported to the relevant authorities.

Additional Information

If you have any questions regarding our return policy, feel free to reach out to our customer service team at [email protected]. We are here to help you with any issues or concerns you may have regarding your purchase.