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How to cancel an order and when you will receive a refund

Ordered and changed your mind right away? You can cancel the order directly from your customer account, in the “My Orders” section, within up to one hour from placing the order. Select the desired order and click on the “Cancel Order” button. If you only want to keep part of the products, contact us via chat for assistance.

After the one-hour period, the order can no longer be canceled.

Below you will find answers to some frequently asked questions:

  • Until when can I cancel an order? You can cancel the order from your account within up to one hour from placing it.
  • How do I cancel an order on the site? Log into your customer account, go to the “My Orders” section, select the desired order, click on “Order Details,” and then on the “Cancel Order” button. Choose the reason for cancellation and confirm.
  • What if I can’t cancel the order? If the cancellation time has passed, the order can no longer be canceled.
  • When and how will I receive a refund after canceling the order? The money will be refunded within a maximum of 3-7 business days, depending on the payment method used.
  • When can I place a new order? After canceling the order, you can place a new order immediately.

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